OPERATIONAL INFRASTRUCTURE

OPERATIONAL INFRASTRUCTURE

Nobody reports to you. Good.
Nobody reports to you. Good.
Nobody reports to you. Good.

You have no authority to compel anyone, no reassigning people, no approving spend, no line in their review. This issue is about the three currencies that work instead, and the habit of never letting a real decision get made for the first time in the room. Build the room right, and alignment stops depending on you at all.

You have no authority to compel anyone, no reassigning people, no approving spend, no line in their review. This issue is about the three currencies that work instead, and the habit of never letting a real decision get made for the first time in the room. Build the room right, and alignment stops depending on you at all.

Events doesn't report to me. Neither does Tours, Agriculture, or Business Development. 

I can't reassign their people, approve their spend, or put anything in their performance reviews. And those four functions have to move in the same direction constantly — the same weekend, the same site, frequently the same three hundred guests. 

So we don't rely on my authority, because there isn't any. There's a standing cross-functional group instead, with a written purpose, that exists to align those functions. Five leads, one table, on a rhythm. The alignment doesn't come from me telling anyone anything. It comes from a structure where not aligning would require someone to say so out loud, in front of their peers, on a Tuesday.

That's the whole trick. When you can't compel, you build the room where the thing gets decided, and then you make sure the right people are in it. 

You have three currencies. Spend them carefully. 

Proximity. You know what the principal actually wants, usually before the memo says so. This makes you enormously useful to people who'd rather not spend three weeks building the wrong thing. 

Context. You've been in all four rooms. The VP has been in one. When you can tell someone why a decision landed the way it did, you've handed them something nobody else in the building can. 

Neutrality. You don't want their headcount, their budget, or their job. This is your rarest asset and it's completely destructible. The day people decide you're playing for a faction, you're just another executive with fewer resources. 

Four rules for borrowed authority 

Never spend the principal's name on something a conversation could have gotten. "Dr. — wants this" is a nuclear option. Use it on a Tuesday about a slide template and you'll find it doesn't work in December when you need it. Borrowed authority is a credit line with a low limit and no way to check your balance. 

Give people context, not conclusions. People defend conclusions. They adopt context. Walk in with "we should kill the pilot" and you get a fight. Walk in with the cash position and what the board asked last month, and they'll frequently arrive at killing the pilot themselves — at which point it's their idea, which is a far more durable arrangement. 

Make other people look good in front of the boss, specifically and by name. Highest-return activity available to you. Costs nine seconds. 

Ask in person, confirm in writing. The ask lands better in a voice. The commitment survives better in a document. People who do only one of these wonder why nothing sticks. 

The pre-meeting is the meeting 

The single most useful habit in this job: never let a real decision be made for the first time in the room. 

Before anything that matters, map four groups. 

- Who decides. Often not who you'd guess, and sometimes not who they'd guess.

- Who influences the decider. The person they call on the drive home. There is always one. 

- Who has to live with it. The team implementing this at 11pm in March. - Who will be quietly furious if not consulted. Everyone forgets this group, and this group kills implementations six weeks later through pure, patient, unbothered inaction. 

Talk to all four beforehand — not to lobby, but to find where the objections live and either fix them or prepare for them. Then the meeting becomes what a good meeting actually is: a ratification ceremony where a decision that already exists gets said out loud and written down. 

People will call this inefficient. Those people run four-week decision cycles and don't know why. 

The failure mode 

You become the bottleneck. It creeps: consulted on everything, then required on everything, then a tollbooth. 

The warning sign is quiet. People stop copying you. They've started routing around you and they didn't mention it, because mentioning it would have been another meeting. 

If you notice this, the fix isn't more visibility. It's giving three things away this month and saying publicly that you've given them away. 

One thing to try this week: Take the next decision meeting on your calendar. Before it happens, have one fifteen-minute conversation with the person who'd be quietly furious. Just one. Watch what it does to the meeting. 

— Michael J Washington, Ocean Stride Advisory

Issue 002
Issue 002